PRODUCT RETURN POLICY


SECO-LARM Warranty:

SECO-LARM products are warranted against defects in material and workmanship while used in normal service for 1 (one) year from the date of sale to the original customer. SECO-LARM’s obligation is limited to the repair or replacement of any defective part. This Warranty is void if damage is caused by or attributed to acts of God, physical or electrical misuse or abuse, neglect, repair or alteration, improper or abnormal usage, or faulty installation, or if for any other reason SECO-LARM determines that such equipment is not operating properly as a result of causes other than defects in material and workmanship. The sole obligation of SECO-LARM and the purchaser’s exclusive remedy, shall be limited to the replacement or repair only, at SECO-LARM’s option. In no event shall SECO-LARM be liable for any special, collateral, incidental, or consequential personal or property damage of any kind to the purchaser or anyone else.

Note: Certain SECO-LARM products have longer warranty periods. Please consult the manual that came with the product or visit the product page on the SECO-LARM website to confirm the warranty period.

We will NOT accept returned merchandise without a Return Material Authorization (RMA) number. Returns received without authorization will not be processed for refund or exchange.

1. Create a Request for RMA by logging in to our RMA website . If you do not have an account yet, please click "Create an Account" and provide accurate information such as name, shipping address and a valid email address.

2. Please provide a detailed description of the reason for returning the product.

3. We will review your request within 2 business days, do NOT send your item until you have received an RMA Number. You will receive a notification email when your RMA Request is approved. You can also log in to our system anytime to check the status of your request.

4. Upon receiving an RMA Number, login to our website to print your RMA packaging slip. Ship your item.

5. You can monitor the status of your return (24/7) by logging into our website. If you have any question, feel free to email [email protected].

Packaging – All products authorized in the RMA must be returned as complete units. The proof of purchase must be included. If there is no proof of purchase included, then the warranty period will be determined by the product’s manufacturing date code. Please package all the items appropriately to avoid being damage during transit. Please clearly indicate the RMA number on the outside of each package returned. Please include the completed RMA form inside the package being returned.

IMPORTANT: Any package received without an RMA # will be refused and sent back or disposed of at the discretion of SECO-LARM.

Freight – All Products to be returned must be sent transportation prepaid to SECO-LARM, and SECO-LARM will pay the ground outbound freight of the repaired product. For any export RMA (outside of USA), the customer will be responsible for taxes, duties, and prepaid ground freight to return all products to SECO-LARM.


Expiration – RMAs will expire if not returned within 30 days.